Job Description

POSITION GENERAL SUMMARY

• Performs intermediate-level of the centralised debt collection and monitoring functions which includes responsibilities to follow-up and collect the outstanding balance; to perform intermediate level functions as it relates to reviewing Customer Ageing Report, reconciling and resolving open customer statement items, and analysing the differences and interacts with Business/Process Owners, customers and other related parties as necessary to resolve issues; to ensure all customers’ accounts are accurately updated on timely manner; and to compile relevant documentation for litigation process.
• Performs and improves on the process to reconcile financial activities and consequent transactions and the resolution of any discrepancies.
• Builds positive working relationships and interacts with other Finance Teams, MAHB Group Legal Counsel, internal customers and external parties such as customers, local agencies, auditors and etc. to resolve issues.

ESSENTIAL POSITION FUNCTIONS

• Responsible in monitoring day-to-day activities in order to meet all internal and external Service Level Agreement (SLA).
• Responsible to monitor and check security deposits according to the terms stipulated in MAHB Group Credit Policy, GALOA, Debts Collection and Monitoring SOP and other related policy and procedures. Security deposits could be paid by customers in the form of cashier’s order/ cash / bank guarantee (BG).
• Thoroughly check the validity of all BG submitted to DCMU; 
• Responsible to perform basic to intermediate level functions in monitoring the Internal Letter of Demand (ILOD) processes.
• Responsible to perform basic to intermediate level functions in monitoring External Letter of Demand (ELOD) processes.
• Responsible to update the list of Customer Accounts under litigation process and the status of each of the accounts. 
• Be the first point of contact for Legal issues. To escalate issues to Customer Account Managers, Legal, Revenue Generator (Business Unit), customers and Superiors as appropriate in a timely manner. Build working relationships with key stakeholders i.e. Customer Account Managers, Legal, Revenue Generator (Business Unit) and customers to reduce issues/errors and resolution of denied or unpaid items.
• Responsible to analyse, resolve and answer problems presented by key stakeholders i.e. Customer Account Managers, Legal, Revenue Generator (Business Unit) and customers; to escalate unresolved issues to the Superiors as appropriate in a timely manner.
• Responsible to identify and highlight related issues. Communicate (both verbally and in writing) with Customer Account Managers, Legal, Revenue Generator (Business Unit) and customers. Responsible to bring any areas of concern to the attention of Superiors as appropriate in a timely manner for quick resolution.
• Responsible to arrange meetings with Customers, Business/Process Owners, MAHB Legal Counsel and other related external parties to resolve any impending issues as and when required.
• Responsible to prepare statistical reports, to update activities, problems and to ensure accurate recording of transactions.
• Responsible to submit monthly Credit Control Report to Team Leader on timely manner i.e. every first (1st) working day of the month.
• Responsible to maintain the reconciled record retention that requires recommending revisions to the existing schedule and procedures.

Skills

• Knowledgeable in principles, practices, regulations, and procedures as they relate to purchasing and accounts payable. 
• Knowledgeable in the application of data processing techniques to accounting systems.
• Knowledgeable in automated and manual management information system design.
• Pleasant disposition with good communication (both verbal and written) and interpersonal skills.
• Meticulous and able to work independently.
• Proactive, fast learner and creative.
• A good team player.

External

• Diploma in Accountancy/Finance or qualified finance professional.
• At least 2 to 3 years of relevant working experiences.
• Proficient in MS Office applications. 
• Experience in SAP will be an advantage.

EXTERNAL

• Diploma holder with a minimum of 2 years relevant working experience